Terms of service.

1. Order Placement

1.1 All custom cake orders must be placed at least 5 days in advance to allow us sufficient time for preparation and design.
1.2 Orders can be placed in person, over the phone, or via our website.
1.3 A non-refundable deposit of 10% is required at the time of order placement for custom cakes. The remaining balance is due upon cake pickup or delivery.
1.4 Once your order is confirmed, any changes to the design, flavor, or delivery time must be made at least 2 hours/days in advance.

2. Customization

2.1 We strive to create cakes that meet your specifications, but due to the nature of cake design, slight variations may occur from the initial design to the finished product.
2.2 Customers are responsible for providing clear and accurate information regarding cake size, flavors, colors, and other customizations.
2.3 While we will accommodate dietary restrictions (e.g., gluten-free, dairy-free), it is the customer’s responsibility to confirm their needs at the time of order. We are not liable for any allergic reactions or dietary issues arising from the ingredients.

3. Pricing

3.1 Prices are based on cake size, design complexity, and any additional customizations requested. A final quote will be provided at the time of order.
3.2 All prices are subject to applicable taxes.
3.3 The full balance is due before pickup or delivery of the cake. If the full balance is not received by the scheduled time, we reserve the right to withhold the cake.

4. Delivery and Pickup

4.1 Customers can either pick up cakes from our shop or request delivery.
4.2 Delivery charges will be calculated based on the delivery location.
4.3 We are not responsible for any damage to the cake after it leaves our shop, whether through customer transport or delivery.
4.4 Cakes must be stored and handled properly to prevent damage. We are not responsible for cakes that are mishandled after pickup or delivery.

5. Cancellations and Refunds

5.1 Custom cake orders may be canceled with a full refund if canceled 3 days before the scheduled pickup or delivery date.
5.2 Deposits are non-refundable.
5.3 No refunds will be issued for cakes after the scheduled pickup or delivery time.

6. Damaged or Defective Cakes

6.1 If a cake is found to be defective or damaged upon receipt, please contact us immediately.
6.2 Claims of damage or defects must be made within 1 hours of receipt of the cake for us to review the situation.
6.3 We will provide a replacement or issue a partial/full refund at our discretion if the cake is deemed to be defective or significantly different from the agreed-upon design.

7. Intellectual Property

7.1 All designs, images, and trademarks used by Sugalumpsweets are the property of Sugalumpsweets.
7.2 Any custom design provided by the customer remains the intellectual property of the customer, but we reserve the right to photograph and use images of the cakes for marketing purposes unless otherwise agreed.

8. Limitation of Liability

8.1 Sugalumpsweets will not be held liable for any indirect, special, or consequential damages arising from the purchase or use of our cakes.
8.2 Our liability is limited to the amount paid for the cake in the event of a defect or issue that is our responsibility.

9. Force Majeure

9.1 We are not liable for delays or cancellations due to circumstances beyond our control, including but not limited to natural disasters, strikes, or other unforeseeable events.

10. Governing Law

10.1 These terms and conditions are governed by and construed in accordance with the laws of the United States of America.
10.2 Any disputes shall be resolved in the courts of the United States of America.

By placing an order with us, you acknowledge and agree to these Terms and Conditions. If you have any questions, please contact us before placing an order.